Refund & Returns Policy
At Liyana, we strive to provide high-quality products and a satisfying shopping experience for every customer. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below to understand the conditions and procedures for returns, exchanges, and refunds.
Returns Eligibility
Customers may request a return or exchange within a specified period after receiving their order, provided that the item remains unused, unwashed, unworn, and in its original condition with all tags, labels, and packaging intact. Products that show signs of use, damage, alteration, or missing tags may not qualify for a return or exchange.
Exchange Policy
If you receive an item with a size issue or wish to exchange it for another available size or product, you may contact our customer support team to initiate an exchange request. Exchanges are subject to product availability at the time the request is processed. Customers may be responsible for applicable shipping charges associated with exchanges unless the exchange is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible after delivery. To help us process your request efficiently, we may ask for photographs of the product and packaging. Once verified, we will arrange an appropriate replacement, exchange, or refund depending on the circumstances.
Refund Policy
Approved refunds will be processed after the returned item has been received and inspected by our team. Refunds will be issued through the original payment method whenever possible. Processing times may vary depending on your payment provider, bank, or financial institution.
Non-Returnable Items
Certain items may not be eligible for return or refund due to hygiene reasons, customization, special promotions, clearance sales, or other restrictions specified at the time of purchase. Such products will be clearly identified where applicable.
Return Process
To initiate a return, exchange, or refund request, customers should contact our support team with their order details and reason for the request. Our team will review the request and provide instructions regarding the next steps. Products should not be returned without prior authorization from our customer service team.
Shipping Costs
Shipping charges are generally non-refundable unless the return is the result of a damaged, defective, or incorrect item delivered by Liyana. Any return shipping costs incurred by the customer may be deducted from the refund amount where applicable.
Order Cancellation
Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to the return process outlined in this policy.
Policy Updates
Liyana reserves the right to modify or update this Refund & Returns Policy at any time without prior notice. Any changes will be published on this page and will become effective immediately upon posting.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or order cancellations, please contact our customer support team through our Contact Us page. We are committed to resolving concerns promptly and ensuring the best possible shopping experience.
Liyana
Premium Fashion & Lifestyle Brand
Pakistan