1. What products does Liyana offer?

Liyana offers elegant, premium-quality women’s clothing, including embroidered, printed, and seasonal collections designed for comfort, style, and everyday elegance.

2. What fabric do you use?

We carefully select high-quality fabrics to ensure comfort, durability, and a luxurious feel. Fabric details are mentioned on each product page.

3. How do I choose the right size?

Please refer to our Size Guide available on each product page before placing your order. If you need further assistance, feel free to contact our customer support.

4. Do the product colors match the pictures?

We strive to display product colors as accurately as possible. However, slight variations may occur due to different screen settings and lighting conditions.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across Pakistan, subject to courier service availability in your area.

6. How long does delivery take?

Orders are usually delivered within 3–7 working days, depending on your location.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email to monitor your shipment.

8. Can I exchange my order?

Yes, we offer exchanges for eligible items. Products must be unused, unwashed, with original tags attached, and the exchange request should be made within the specified exchange period.

9. Do you offer refunds?

Refunds are only provided in cases where you receive a defective, damaged, or incorrect item. Please contact our support team within 48 hours of receiving your order.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and clear photos of the item. Our team will resolve the issue as quickly as possible.

11. Can I cancel my order?

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation is no longer possible.

12. How should I care for my garments?

To maintain the quality of your outfit:

1. Hand wash or use a gentle machine cycle.
2. Wash dark and light colors separately.
3. Do not use bleach.
4. Iron on low to medium heat.
5. Dry in the shade.

13. How can I contact Liyana?

You can reach us through our official website, Instagram, Facebook, WhatsApp, or email. Our customer support team is always happy to assist you.

14. Do you launch new collections regularly?

Yes! We regularly introduce new collections and limited-edition designs. Follow us on social media to stay updated on our latest launches and exclusive offers.